FREE standard untracked shipping is available for all Canadian orders!

Please allow 2-5 business days for order processing and handling before your order is shipped out. For Canada orders, please allow up to 5 additional business days for shipping. Note that we aim to exceed these timeframes significantly, but many aspects of shipping are out of our control.

Tracked Canada Post shipping is available to purchase during checkout. The price and estimated delivery time will depend on your location (approx $12 - $30 and 2-10 business days). Tracking numbers are not provided unless you have purchased tracked shipping.

Canada Post estimates a 10-business day delivery time across Canada (but it can take up to 6 weeks).

Lost Package: We’ve partnered with Navidium—a package protection and tracking solution—to give our customers the best possible delivery experience. Navidium provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

If you experienced an issue with your order and have purchased Navidium insurance, please contact us within 7 business days and no later than 20 days of your shipping date, and we will file a claim with Navidium insurance on your behalf. Our email address is hello@wildpier.com 

If you did not purchase the Navidium Protect Insurance and you have not received your package, please contact us to see if we try to see if we can help locate your package, although please note that we can not guarantee that your package can be found or replaced. Our email address is hell0@wildpier.com 

For current delivery times, please visit Canada Post's website: https://www.canadapost.ca/tools/pg/manual/PGdeliverystds-e.asp#2080569

Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.

Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

FREE standard tracked shipping via USPS is available for USA orders over $35.00 CAD!

Please allow 2-5 business days for order processing and handling before your order is shipped out. For USA orders, please allow up to 7 additional business days for shipping. Note that we aim to exceed these timeframes significantly, but many aspects of shipping are out of our control.

Quicker tracked Canada Post shipping options are available at available to purchase during checkout. The price and estimated delivery time will depend on your location (approx $12 - $30 and 2-10 business days). Please note that the “Small Packet” shipping option is untracked. 

Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.

Lost Package: We’ve partnered with Navidium—a package protection and tracking solution—to give our customers the best possible delivery experience. Navidium provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

If you did not purchase the Navidium Protect Insurance and you have not received your package, please call your local USPS Post Office and provide them with your tracking number. They have geo-tracking software which can help determine the exact location of your package.  

We always suggest using tracked shipping or purchasing the Navidium Protect Insurance. If you decide not to purchase the Navidium Protect Insurance and you have not received your package, please call your local USPS Post Office and provide them with your tracking number. They have geo-tracking software which can help determine the exact location of your package. We will not be able to offer any compensation in the form of a replacement or a refund if the product gets lost in the mail system.

Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

We ship anywhere in the world (within Canada Post's guidelines), with the exception to the following locations: Afghanistan, Lebanon, Oman, Pakistan, Palestinian Territories, Qatar, Saudi Arabia, Sri Lanka, Sudan, Tajikistan, and United Arab Emirates due to Covid-19 shipping restrictions. 

FREE standard tracked shipping is available for International orders over $75.00 CAD (estimated delivery time is 10-30 business days, however it can take up to 6 weeks for your order to arrive). 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Our international shipping tracked and untracked options pricing ($12.00 CAD to $30.00 CAD) and estimated shipping time (15-30 business days, however it can take up to 6 weeks for your order to arrive) will depend on your location.

Lost Packages: We’ve partnered with Navidium Protect - a package protection  solution - to give our customers the best possible delivery experience. Navidium provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. 

Please note that the “Small Packet” shipping option is untracked.We always suggest using tracked shipping or purchasing the Navidium Protect Insurance. If you decide not to purchase the Navidium Protect Insurance and you have not received your package, please call the shipping partner indicated in our shipping confirmation email and provide them with your tracking number. We will not be able to offer any compensation in the form of a replacement or a refund if the product gets lost in the mail system.

Delivery delays can occasionally occur. Depending on your location, it can take up to 6 weeks for your items to arrive. 

Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Canada: 4 - 15 business days. 

USA: 5 - 15 business days.

Europe: 15 - 35 business days.

Australia: 15 - 35 business days.

For current delivery times, please visit Canada Post's website here.

Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.

Please note delivery times are estimates only. Wildpier Beauty is not responsible for any delays caused by carriers especially during high volume periods. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.

Please note that Navidium is only available for orders where tracked shipping was purchased.

What is Navidium Shipping Protection?

Navidium Shipping Protection is an optional shipping protection service where, in the event of an incident (the order is damaged, lost, or stolen during transit), we will immediately re-ship any damaged, lost, or stolen products. 

What do I get with Navidium Shipping Protection?

If you place an order with Navidium Shipping Protection, and your order is damaged, lost, or stolen during transit, then we will immediately send you a free replacement of any impacted items. Impacted items refers to any products on your order that were damaged, lost, or stolen during transit.

Is Navidium Shipping Protection refundable?

No. Once your order has been shipped, your Navidium Shipping Protection has been "used" and is no longer refundable. 

Can I can a re-ship if I put in the wrong delivery address?

If you placed an order with the wrong shipping address, and the order is delivered, we are unable to re-ship your items under the Navidium Shipping Protection. The same applies if you contact us to have your address changed, and your order has already been despatched, and the courier is unable to successfully re-route the package to you.

What happens if my order is damaged, lost, or stolen during transit and I do not have Navidium Shipping Protection?

Our typical claim process is to lodge an enquiry with the courier. The duration of the enquiry (until we have a final response or resolution from the courier) normally takes 2-3 weeks. 

If you do not have Navidium Shipping Protection, you will need to wait for the courier enquiry to be completed. We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier. If the courier is unable to locate your missing item, we are not responsible to re-ship or to provide a refund for your missing item(s). 

If you do have Navidium Shipping Protection, we will immediately re-ship any impacted items. We will then lodge an enquiry with the courier, and will follow this through ourselves.

Can I get a refund instead of a re-ship?

No. Navidium Shipping Protection entitles you to a re-ship of any impacted products on your order, and not a refund.

Oh no! Sometimes a package will be marked as delivered by the shipping carrier prematurely, however, If you have purchased Navidium shipping insurance, please send us an email immediately at hello@wildpier.com. 

If you haven't purchased Navidium insurance, we suggest the following: 

If you are located in Canada:

- Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days.

- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.

- Contact your local Canada Post office. Make sure you contact your local post office (this is important!) and not the Canada Post hotline. Ask who delivered the package, and ask for the details of that day's delivery. Canada Post will generally be helpful with providing this type of information.

- If the package still does not show up, please contact Wildpier Beauty for next steps. Canada Post claim times can vary. Please note that Wildpier Beauty cannot reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property. 

If you are located in the USA:

- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another 3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days. This is usually the case when it comes to these types of situations. 

- Please check with household members to ensure that nothing was brought in on your behalf, as well as nearby neighbours.

- Contact your local USPS post office. Make sure you contact your local post office (this is important) and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS will generally provide helpful information.

- If the package still does not show up, please file a claim with USPS by clicking here. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. 

If you are located outside of Canada and the USA:

- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package. If there was no note, please check the tracking on your order to see if it indicates that the parcel is available for pick up.

- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services will generally provide helpful information.

- Contact us for additional assistance. Wildpier Beauty cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. 

If your package is returned to us due to an incorrect/incomplete address, we are charged a $8.00 USD fee for the package to be returned to Canada. This $8.00 USD fee will be deducted from your order should you wish to obtain a refund or redelivery. 

Note: Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.

For re-delivery of any returned orders due to incorrect (or incomplete) addresses or uncollected packages, the customer is responsible for the additional shipping charges to deliver the package to the correct address however we highly suggest to place a new order instead to ensure that your shipping information is correct. 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Customs, Duties and Taxes

Wildpier Beauty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

Tracking Numbers

Tracking numbers are not provided unless you have purchased tracked shipping. Please note that the “Small Packet” shipping option is untracked. Please make sure that your delivery address is correct prior to completing your order to avoid delays. Once your order is dispatched, we can not change the shipping address.

Damages

Wildpier Beauty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Lost Orders

If your order is deem lost (which means there has not been a tracking scan for 30 days), please contact us for next steps. 

Please note (super important!)

Wildpier Beauty can not grant a refund if your item is in transit.

Once your order has been fulfilled, it is not possible to change your shipping address. Please ensure your address is correct before placing your order. We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers.

If your package is returned to us due to an incorrect/incomplete address, we are charged a $8.00 USD fee for the package to be returned to Canada. This $8.00 USD fee will be deducted from your order should you wish to obtain a refund or redelivery.